Position Overview
The Manager, Retail Technology is responsible for promoting and supporting all Retail Technology programs, applications, and services for the company's retail customers in the region. This position has direct supervision of the technical team including Help Desk and Field Support, along with Performance Reviews.
The Manager, Retail Technology is the team's technical Subject Matter Expert for all Retail Technology applications. The role will develop and maintain outstanding retail customer relationships to enhance the Customer Experience with Retail Technology.
The Manager, Retail Technology works with other leaders within the Customer Experience Team (CXT) and other company associates to demonstrate the Company's Values, execute the Company's Strategic Objectives, and continually elevate the Customer Experience. Job Description Description • Responsible for retail customer technical support including oversight of Level 1 Help Desk and Level 2 technical field support. • Develop retail customer relationships in the region to promote Retail Technology programs, applications, and services. • Develop best practices and technical education for retail customers using Retail Technology programs and services, supporting the Retail Training team. • Oversee and provide continuing technical education and training for Retail Technology team members as well as other associates across departments. • Develop and provide technical education and training for Retail Technology Expos, Seminars, Webinars, and other events. • Responsible for P&L management including the annual revenue and expense budgets. • Support the department and team with special projects and as part of the Leadership team. • Travel Required: Yes Skills: • Specialized Knowledge: Knowledge of retail grocery applications, retail store operations and point of sale management • Special Skills: Proficient in Microsoft Office Suite; Excellent organization and communication skills; Strong technical abilities • Physical abilities: Standing, sitting and occasional lifting 20-60 lbs. • Other: Supervisory experience required Years of Experience: • 5-7: years of experience in retail grocery, technical support, and/or application support/training Qualifications Associate Degree - Business Administration
